Our Disclosure

Our Advice

We can give advice about the following regulated products and services:

  • Investment in certain retail financial products

  • KiwiSaver

  • Life, trauma, health, income protection, trauma and TPD insurance.

Which product providers can we implement solutions for you?

Risk Protection Solutions provided by:

  • AIA Insurance

  • Partners Life

  • Fidelity Life Insurance

  • NIB Insurance

  • Booster Insurance

KiwiSaver Solutions provided by:

  • Booster

  • InvestNow

Managed Investment Solutions provided by:

  • Consilium Wrap (FNZ) Platform

  • Consilium NZ Limited

  • InvestNow Platform

How we earn income

We receive income by:

  • Upfront financial planning fees

  • Investments we implement for you (usually 0.5 to 1.15% per year of assets we manage for you)

  • Hourly fees

  • Commissions (on Insurance Only engagements where you don’t pay a Wealth Builder retainer).

Fees charged by insurers

In order to implement and maintain insurance coverage you will need to pay a premium to your insurance provider. This fee will vary widely based on your circumstances and the type of cover you need. All fees will be disclosed in detail in your documented advice package.

Conflicts of Interest and Incentives

The adviser(s) of Page Wealth may receive non-monetary benefits from product providers and small gifts such as booklets, calendars, and invitations to free events.

We acknowledge that small conflicts can call into question the priorities of financial advisers. For this reason, we have built an advice process based on transparency so you can always be sure that the rationale for advice given to you is based on what is best for your circumstances alone.

Complaints Process

Even with the best of intentions, there may be times where everything doesn’t go to plan, and you may be dissatisfied with the service you have received.

If you are not satisfied, please let us know as soon as you can. You can complain by phone or email.

Phone: 020 472 1520
Email: raiden@pagewealth.co.nz

Below is the process from receipt of your complaint:

  1. Upon receiving your complaint, we will acknowledge your complaint within two business days.

  2. We will investigate where we went wrong and gather information relevant to the complaint. During this stage we may contact you with relevant questions.

  3. We will respond as soon as practical or at least within 10 business days of receiving the complaint. In our response we will propose a resolution and negotiate with you to remedy the complaint.

  4. If you are still not satisfied, you can escalate the complaint to the independent Dispute Resolution Service. The contact details for which, you can find below.

Insurance and Financial Services Ombudsman Scheme (IFSO):

  • Freephone: 0800 888 202

  • Phone: 04 499 7612

  • Email: info@ifso.nz

  • Address: Level 2, Solnet House, 70 The Terrace, Wellington 6143

  • Post: PO Box 10-845, Wellington 6143

Duties

As set out in the Financial Markets Conduct Act 2013, Page Family Financial Planning Limited is required to:

  • give priority to your interests;

  • exercise care, diligence, and skill;

  • meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services; and

  • meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services.